Privacy Policy

SARAL — a product of CHVN Software Private Limited

In this Privacy Policy ("Policy"), references to "We", "Us" or "Our" mean CHVN Software Private Limited (brand name: SARAL), whose registered address is C-20, G Block, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India. This Privacy Policy governs Our use of any Personal Information collected by Us concerning your use of https://www.getsaral.com ("Our Site"). The use of information collected through Our Site is limited to the purposes set out in this Policy.

CHVN Software Private Limited understands that your privacy is important to you and cares about how your personal and non-personal information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and consistent with your rights and Our obligations under the law.

Please read this Privacy Policy carefully and ensure that you understand it. If you have any questions regarding this Privacy Policy, the practices of this website, or your dealings with this website, you may contact Us at tech@getsaral.com.

Table of Contents

1. Introduction

2. Definitions and Interpretation

3. Personal Identification Information We Collect

4. Non-Personal Identification Information We Collect

5. How We May Use Collected Information

6. Data Retention Period

7. Data Security

8. Disclosure of Information to Third Parties/Partners

9. Children's Privacy

10. International Transfer of Personal Information

11. Summary of Your Rights Under GDPR

A. European Privacy Rights

B. California Privacy Rights

C. Nevada Privacy Rights

12. Web-Browser Cookies & Similar Technologies

13. Links

14. Limited Use Requirements Disclosure

15. Fulfillment Policy

16. Changes to This Policy

17. Your Acceptance of These Terms

18. Contact Us

1. Introduction

This Policy applies to Our Processing of your Personal Information when you access and/or use Our Site. This Policy applies to you as a visitor, end-user, representative, or end-customer, as applicable.

This Privacy Policy applies only to your use of Our Site and does not extend to any websites linked to from Our Site (whether We provide those links or they are shared by other users). We have no control over how your data is collected, stored, or used by other websites, and We advise you to check the privacy policies of any such websites before providing them with any information.

2. Personal Identification Information We Collect

We may collect personal identification information from Users in a variety of ways, including when Users visit Our Site, subscribe to the newsletter, fill out a form, or engage in other activities, services, features, or resources We make available on Our Site. Users may be asked, as appropriate, for their name, email address, mailing address, and phone number.

Users may visit Our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to Us. Users can always refuse to supply personal identification information, except that doing so may prevent them from engaging in certain Site-related activities.

3. Non-Personal Identification Information We Collect

We may collect non-personal identification information about Users whenever they interact with Our Site. This may include the browser name, type of computer, and technical information about a User's means of connection to Our Site, such as the operating system, the internet service provider used, and other similar information.

4. How We May Use Collected Information

We will use your Personal Information only as described in this Privacy Policy and will Process your Personal Information only if We have a legal basis to do so. We may use your Personal Information to:

• Respond to communications from you
• Carry out market research
• Analyze your use of Our Site
• Gather feedback to enable Us to continually improve Our Site and your user experience
• Adapt your preferences to your experience on Our Site

With your permission and/or where permitted by law, We may also use your Personal Information for marketing purposes, which may include contacting you by email, telephone, text message, post, and/or web push notification with information, news, and offers about Our Services.

We will not send you any spam and will take all reasonable steps to ensure We comply with applicable law in this regard. SARAL may also carry out lead generation activities, such as adding calls to action, buttons, banners, or pop-ups, for companies with a profile page on the website.

Advertisers whose content appears on Our Site may engage in “behavioral advertising” — advertising tailored to your preferences based on your activity. Your activity is monitored using Cookies, as detailed in Section 12. You can control and limit how your information is used in this way by adjusting your web browser's privacy settings. We do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your Personal Information in this way will not remove the advertising, but it will make it less relevant to your interests and activities on Our Site.

5. Data Retention Period

SARAL retains Personal Information where an ongoing legitimate business need requires it — for example, for litigation or defense purposes, to comply with Our legal obligations, to maintain accurate financial and other records, to resolve disputes, and to enforce Our agreements.

Where there is no need to retain your Personal Information as specified above, We will either delete or aggregate it or, if that is not possible, securely store it and isolate it from further Processing until deletion is possible.

6. Data Security

Your Personal Information is extremely important to Us. We use appropriate technical and organizational measures to protect the Personal Information We collect and Process, designed to provide a level of security appropriate to the risk of Processing your Personal Information. If you have questions about the security of your Personal Information, please contact Us immediately as described in this Policy.

Notwithstanding the security measures We take, transmission of data via the internet may not be completely secure, and you are advised to take suitable precautions when transmitting data to Us over the internet.

7. Disclosure of Information to Third Parties/Partners

We may share your Personal Information with other companies in Our group, including Our subsidiaries and/or Our holding company and its subsidiaries. We may also compile statistics about the use of Our Site — including data on traffic, usage patterns, user numbers, and sales — and share this anonymized, non-identifying data with third parties such as prospective investors, affiliates, partners, and advertisers.

In certain circumstances We may be legally required to share data held by Us, which may include your Personal Information — for example, where We are involved in legal proceedings or complying with legislation, a court order, or a governmental authority. We do not require further consent from you to share your data in such circumstances and will comply with any legally binding request made of Us.

As a visitor, end-user, representative, or end-customer using SARAL's Services, any data you provide in that process may be shared with vendors who may reach out to you in connection with the Services and/or to send you relevant marketing collateral with your permission and/or as permitted by law.

We may contract with third parties to supply products and services to you on Our behalf, including payment processing, delivery of goods, and search engine facilities, among other functions. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure it is handled safely, securely, and in accordance with your rights, Our obligations, and the third party's obligations under the law.

We may also share your Personal Information if We merge with or are acquired by another company. In such a case, your information will likely be one of the assets transferred.

8. Children's Privacy

We recognize the importance of children's safety and privacy. We do not request, or knowingly collect, any personally identifiable information from children under the age of 16. If a parent or guardian becomes aware that their child has provided Us with Personal Information, they should write to Us at the email address set out in this Policy.

9. International Transfer of Personal Information

Your Personal Information and files, including backups, are stored on Our servers and the servers of companies We hire to provide services to Us. Your Personal Information may be transferred across national borders, as We have servers located in India and the US, and the companies We hire to help run Our business may be located in different countries.

Information We collect from you may be transferred to and stored in a country outside the European Economic Area (EEA), and may be Processed by staff operating outside the EEA who work for Us or Our partners. If you are a resident of the EEA, when your Personal Information is Processed outside the EEA, We will ensure the recipient offers an adequate level of protection — for instance, by entering into standard contractual clauses approved by the European Commission (Article 46, GDPR 2016) — or We will ask for your prior consent to such international transfers.

10. Summary of Your Rights Under GDPR

A. European Privacy Rights

If you are a resident of the European Economic Area, you have the following rights:

• Right to be informed : you are entitled to know whether We hold your Personal Information and the purpose for which it is Processed.
• Right of access : you are entitled to a copy of your Personal Information, together with an explanation of the categories of Personal Information Processed, the purposes of Processing, and details of any third parties to whom it may have been disclosed.
• Right to rectification : you are entitled to correct or update your Personal Information held with Us.
• Right to erasure : you are entitled to have your Personal Information erased from Our CRM databases, subject to Our need to retain certain information for legal and internal business reasons such as fraud prevention.
• Right to data portability : you are entitled to obtain and reuse your Personal Information, including having Us transfer it directly to a third party.
• Right to object / restrict Processing (or both) : you may object to or restrict Processing in some circumstances, including where the Personal Information is inaccurate, no longer required, or Processed for direct marketing. You also have the right not to be subject to a decision based solely on automated Processing, including profiling, that produces legal effects significantly affecting you.

In the above cases, We will retain the minimum Personal Information needed to note that you opted out of being contacted again. To exercise any of these rights, please write to Us at tech@getsaral.com.

B. California Privacy Rights

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA), subject to certain limitations, to request that We:

• Provide you access to the categories or specific pieces of personal information We collect and/or sell, including how We use and disclose it and to whom We may sell it
• Delete any of your personal information
• Allow you to opt out of any “sale” of your personal information that may occur
• Refrain from discriminating against you for exercising any of the above rights

To exercise your California privacy rights under the CCPA, please send Us an email. We will verify your request using information associated with your account, including your email address; further identification may be required. You may also designate an authorized representative to act on your behalf. CHVN Software will not sell your personal information without your prior consent. If you want to opt out of the sale of your personal information, please send Us an email.

C. Nevada Privacy Rights

Nevada law requires Us to give certain Nevada residents the option to opt out of the “sale” of “personally identifiable information,” as defined by Nevada law. We do not engage in such activity; however, if you are a Nevada resident who has purchased goods or services from Us, you may submit a request under Nevada law to opt out of any potential future sales by emailing tech@getsaral.com.

11. Web-Browser Cookies & Similar Technologies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are placed directly by Us and used only by Us, to facilitate and improve your experience of Our Site and to provide and improve Our Services.

By using Our Site you may also receive certain third-party Cookies on your computer or device — Cookies placed by websites, services, and/or parties other than Us — which We use for multiple reasons; these Cookies are not integral to the functioning of Our Site. All Cookies used by and on Our Site comply with current English and EU Cookie Law.

Before any Cookies are placed on your computer or device, you will be shown a prompt requesting your consent. You may deny consent to non-essential Cookies, though certain features of Our Site may not then function fully or as intended. Cookies that are “strictly necessary” under UK and EU Cookie Law do not require your consent, though you may still block them by changing your browser's settings — Our Site may not work as intended if you do so.

A. Cookie List

A cookie is a small text file that a website asks your browser to store on your device to remember information about you, such as your language preference or login information. Cookies set by Us are first-party cookies; cookies from a different domain than the one you are visiting are third-party cookies, which We use for Our advertising and marketing efforts.

B. Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in Our systems. They are usually set only in response to actions you take that amount to a request for services, such as setting privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site will not then work. These cookies do not store any personally identifiable information.

C. Performance Cookies

These cookies allow Us to count visits and traffic sources so We can measure and improve the performance of Our Site. They help Us know which pages are most and least popular and see how visitors move around the Site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, We will not know when you have visited Our Site and will not be able to monitor its performance.

D. Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by Us or by third-party providers whose services We have added to Our pages. If you do not allow these cookies, some or all of these services may not function properly.

E. Targeting Cookies

These cookies may be set through Our Site by Our advertising partners and used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Our Site uses analytics services provided by Google and Facebook to help Us understand how people use Our Site, so We can improve it. Certain analytics Cookies may be placed immediately when you first visit Our Site, before it is possible to obtain your prior consent.

You can choose to enable, disable, or delete Cookies at any time through your browser settings, though doing so may cause you to lose information that enables you to access Our Site more quickly and efficiently, including login and personalization settings. We recommend keeping your browser and operating system up to date and consulting your browser's help documentation if you are unsure about adjusting your privacy settings.

13. Links

Our Site and Services may contain links to third-party websites. These third-party platforms have separate and independent privacy policies, and We have no responsibility or liability for the content or activities of those linked sites, including their information practices.

13. Limited Use Requirements Disclosure

SARAL's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

14. Fulfillment Policy

Refunds. Refunds will be granted where the service severely underperforms the standard of requirement. Refunds can be requested by contacting customer support within the app and will be responded to within a maximum of 48 hours. Refunds may also be provided where a customer forgets to cancel their trial account.

Cancellations. Cancellations can be made directly within the app and take no more than 2 minutes — navigate to Settings and select “Cancel your subscription.” We do not charge users once a cancellation has been processed through the app.

15. Changes to This Policy

We may change this Privacy Policy as We deem necessary from time to time, or as required by law. Your continued use of Our Services after any changes or revisions to this Privacy Policy indicates your agreement to the terms of the revised Policy. We recommend checking this page regularly to stay up to date.

16. Your Acceptance of These Terms

By using this website, you are accepting the terms and conditions stipulated in this Privacy Policy. If you do not agree with these terms and conditions, you should refrain from further use of Our sites. Your continued use of Our website following the posting of any updates or changes to these terms and conditions means you agree to and accept those changes.

17. Contact Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at tech@getsaral.com, or by post at C-20, G Block, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India. Please ensure your query is clear, particularly if it is a request for information about the data We hold about you.